top of page
WRITTEN WORKS
Included here are project plans, storyboards/course outlines, Standard Operating Procedures (SOPs), and Facilitator Guides.
Executive Summary for project plan outlining Corporate Onboarding program.
Project Plan
CX Onboarding SOP
Standard Operating Procedures for the Client Experience team onboarding program.
Virtual Learning Facilitator Guide
e-Learning modules were paired with hands-on practice experiences. Facilitators were given a guide to support these experiential learnings.
Survey Analysis
Twice during the onboarding experience, learners are assigned a survey to report satisfaction with their experience. I reviewed data from several months' of cohorts and synthesized that data in this report.
Multi-Week Training Schedule
Twice during the onboarding experience, learners are assigned a survey to report satisfaction with their experience. I reviewed data from several months' of cohorts and synthesized that data in this report.
bottom of page