MEDIA ARTIFACTS
These samples are one-pagers, guides, info graphics, and more.
Click each image to view.
One Page Process Guide
This guide was built in Canva and uploaded to the intranet as a PDF available for employees
Facilitation Rubric
Providing structure for someone new to facilitating helps support growth and confidence.
Shadow Session Guide
New agents in the onboarding process participated in shadow sessions, where they were able to watch a senior agent perform the job in real time. Guides were created for each role to support effective facilitation and learning.
BPO Content Outline
Partnering with a Business Process Outsourcing company required that I not only identify content relevant to the work they were taking on, but create additional resources for the structure of their training program.
Virtual Facilitation Setup
I created this guide to support effective and efficient screen real estate during facilitation.